FAQ

Answers on scope, written deliverables, preparation and how ordering and payment work with premixra.

FAQ

Questions we hear often

These are the questions studio teams ask most before getting in touch. If yours is not here, the contact form is the quickest way to ask.

What do I receive at the end of a job?: You receive a written document, such as a workflow plan, a camera setup guide, a lighting plot, a sync audit record or a set of training notes. It is written for your team to use directly. We deliver it in a format agreed beforehand.
Do you visit the studio or work remotely?: Where it helps, we can discuss visiting the studio or location to see the setup first hand. Some work can also be done from drawings, diagrams and conversations with your team. We agree which approach fits before the quotation is confirmed.
What should I prepare before getting in touch?: A short description of the problem or goal is enough to begin. Equipment model names, a rough signal diagram and details of how a typical production runs all help. If you do not have these to hand, we can gather them together.
How do I order and pay?: You send an enquiry through the contact page. We reply, agree the scope, and send a written quotation or confirmation. After that we issue an invoice, which you pay by bank transfer. Nothing is bought on the website itself.
Can I change or cancel an order?: Yes, within the terms of our payment and refund policy, which sets out what applies at each stage. If your circumstances change, tell us as soon as you can and we will explain where things stand.
Do you advise on both studios and live stages?: Yes. Our lighting and camera work covers television sets and live stages, and our workflow and audio services apply to both. Tell us the type of production and we will say how we would approach it.
Will you write material for staff who are new to the control room?: Yes. Daniel Whitcombe prepares briefing documents and training notes for vision mixers, sound operators and directors joining a team. They explain each role and the routine of a production in plain language.
Who will I be speaking to?: You will speak with the person who leads the relevant area, whether workflow, cameras and lighting, audio and sync, or training. Helen Marsden oversees the workflow reviews and the writing across all services.

Ask us about your own studio or production

Describe your setup and the problem on the contact page. We will tell you which of our services fits and confirm the scope and price in writing.

Contact

Before you enquire

What helps a first conversation go well

A first conversation is easier when both sides know what to look at. A little thought beforehand saves time and makes the written quotation more accurate.

Describe the symptom

Say what happens, when it happens and who notices it. For a sync fault, that might be a delay that grows during a long programme. For a workflow issue, it might be repeated confusion at a handover. Specific examples help us suggest where to look first. You do not need to know the cause. Describing what you see is the most useful starting point, and we will work out the rest with you.

Gather what you have

Collect equipment model names, any signal diagrams and notes on how a typical production runs. Older drawings are still useful, even if they are out of date, because they show how the setup has changed. If nothing is written down, say so. We can build a simple diagram together early on, and that exercise often reveals useful details by itself.

Think about who will use it

The best documents are written for a particular reader. Tell us whether the material is for experienced engineers, new operators or a mixed team. That decides how much background we include and how technical the language becomes. A guide for a seasoned crew can be brief, while training notes for newcomers need more explanation. Knowing the reader keeps the finished work focused.