- Last updated
- 26 October 2026
This policy describes how premixra handles payments, cancellations and refunds for the services it provides in and around Cambridge. It applies to every order agreed with us by telephone, email or in person.
How prices and orders are agreed
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at hello@premixra.info or call 01223 480176; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Complaints and remedies
If you are not satisfied with our work, please describe the problem in writing to hello@premixra.info within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.
Paying invoices
Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or instalments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.
How a refund is made
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at hello@premixra.info and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Right to cancel
Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@premixra.info before that period ends is enough, and work you had already asked us to begin is then settled separately.